Return & Refund Policy

Last Updated: 25 April 2025

Thank you for shopping at Brotex. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Returns

You have 7 days from the date you receive your item to request a return.
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags, labels, and accessories.
Items that are damaged due to misuse, negligence, or normal wear and tear are not eligible for return.

To initiate a return, please contact us at admin@brotex.com or call +8801601-11 99 12 with your order number and reason for return.

Please do not send your purchase back without prior communication.

2. Non-Returnable Items

Certain types of items cannot be returned, such as:

Custom or personalized products
Clearance or final sale items
Perishable goods (if applicable)
Gift cards

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at admin@brotex.com.

5. Shipping Costs

You are responsible for paying your own shipping costs for returning your item unless the return is due to a mistake on our side.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact us:

Email: admin@brotex.com
Phone: +8801601-11 99 12